Lib Dems at Wokingham Borough Council are concerned that residents are still experiencing problems several months into the new waste collection contract. Complaints are regularly coming in about difficulties in contacting Veolia and about poor customer service.
Cllr Sam Rahmouni (Bulmershe & Whitegates ward) says, “One resident who contacted me had been trying to order extra blue bags for several weeks. They had repeatedly left messages with Veolia but never heard anything back. When they did finally manage to speak to someone they were promised extra bags in 10 days and three weeks later were still waiting. By then they had run out of bags. Veolia told them to take the rubbish to the tip themselves or borrow bags from their neighbours. As they are only allowed to order 10 bags, when they finally get them it will be time to start the whole thing all over again! What sort of customer service is that? Two things need to happen. Veolia need to sort out their dreadful customer service. And the council need to review how many bags people get.”
The Lib Dems will continue to press for these – and all the other waste problems to be sorted out.